Our Team | 211LA

Laura Mejia has been with 211 LA County for nearly 30 years. She has vast knowledge and experience in the I&R field including case management and providing direct services. In her current role as Program Director she is responsible...

Minh Dang

Workforce & IT Supervisor

As 211 LA County’s Workforce and IT Supervisor, Minh Dang is responsible keeping 211 LA County’s core service of a 24 hour, 7 days a week call center running smoothly and efficiently. As Workforce Manager, Minh handles the forecasting, staff...

Sharon Luu

Controller

Sharon Luu has been with 211 LA County since 2007. As Controller, she brings to the organization expertise in business and finance, withover 19 years of experience in the non-profit sector and 3 years in the for-profit sector. Her experience...

Georgia Sales

Resource Systems Developer

Georgia Sales has been a staff member at 211 LA County for more than 35 years. Beginning in 1981 with responsibility for overseeing the organization’s resource information system and developing the first transaction form for...

Juan Chavez

Administrative Manager

Juan Chavez manages the day to day business functions of the organization, including the administrative staff, office, and facilities . He joined 211 LA in 2002 and has served in multiple positions throughout the agency. He has a very diverse...

Alana Hitchcock, MPA

Public Affairs and Community Relations Director

Alana Hitchcock leads the Public Affairs Department at 211 LA, which works to increase awareness of 211's services and grow community connections in LA County through outreach, communications, community partnerships and government relations.
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Laura James, MBA, MHR, CRS

Resource Manager

Laura James is a self-professed Resource nerd. She manages the team that is responsible for maintaining the 211 LA database. Providing accurate and accessible information to the public as well as partner agencies is her passion. LJ works to develop...

Patricia Herrera, M.S.

Program Director

Patricia Herrera is a trained social worker and mental health professional with a career dedicated to the development of innovative, cost-effective models of care coordination to improve the health outcomes for children and youth with special health...

Chris Castillo MPA, CRS, CIRS

Housing Coordinator

Christopher Castillo has been with 211 LA County for a decade. He is an organized and skilled professional with nearly 15 years in the non-profit sector. For 6 years, he obtained experience assessing the needs of underserved populations...

David Serby

Mobility Manager

David Serby is a Project Manager for 211 LA County. In his role, David is responsible for overseeing the agency’s Mobility Management Center projects and programs. He leads a team of Mobility Managers that coordinates employment related...

Victor Rivas

Human Resources Manager

Victor Rivas is a Human Resources Manager at 211 LA County with a wide range of responsibilities from assiting the management team with human resources support and wellness programs to managing specialized hotline programs including Safely Surrender...

Debbie Ortiz

Contract Manager

As 211 LA's Contract Manager, Debbie is responsible for overseeing and streamlining the contracting process and communication for all of the contracts that 211 LA has been awarded to perform work, as well as the contractors 211 LA engages for...